SHIPPING POLICIES & INFORMATION
At Nobleza Tobacco we know your order is very important to you.
Please be aware your cigars are not ready to smoke when they arrive. We suggest waiting a minimum of one week ideally 14 days once the cigars are placed in a stable environment.
We require that the shipping address must match with the billing address. We do not ship to forwarding addresses. This is a precaution that we take in order to protect ourselves and the customer. If you are unable to ship to the billing address, please contact us via email or phone before attempting to order.
Should you plan to make multiple purchases throughout the day, we ask that you let us know in the comment section, on your first order, that you plan on making multiple orders. We will then combine your orders into one package and get it out the same day if the final order is placed within the shipping time frame.
In the event that your package is stuck in transit or is stolen, please first contact USPS Customer Service. Should you find no help, please email us at [email protected].
International shipments
Unfortunately at this time, we cannot accommodate international Shipments.
Overnight Shipping
If you want your shipment sent overnight USPS Priority Mail Express, please let us know before 12 pm PST (Monday through Friday ONLY). The purchaser will be responsible for the full cost of shipping.
If you receive your package and it’s damaged, please take pictures BEFORE opening the box and email them to us immediately with your name and order number. This will help us with any claims that need to be filed.
